CQC inspection
The Care Quality Commission are the regulator for all health and social care services in England. They inspected our practice on 25th September 2013, and we are pleased to say that we passed our inspection. A copy of the report can be found here:
Some of the comments from the report:
“We spoke with patients who use the service. They told us that they were happy with the service they received. Their comments included ‘generally happy with the service’; ‘lovely, always treated with respect’ and ‘staff are excellent, they are very caring’.”
“Patients spoken with told us that the care they experienced was good. Their comments included ‘really, really good, staff very approachable’, ‘flexible’ and ‘personalised service’.”
“Patients spoken with told us that the surgery was always clean and that they were always offered protective equipment, for example, aprons and goggles for use whilst they were receiving treatment. Patient’s comments included ‘always very clean’; ‘immaculate, always very clean’ and one patient told us that ‘you know that they are cleaning the surgery in between patients’.”
“Patients told us positive things about the service they received. Their comments included ‘best dentist I’ve ever been to’; ‘excellent service’ and ‘120% satisfaction’.”
